At GadgetGuy Industries, LLC, we stand behind the engineering of our boutique hardware and the precision of our digital plugins. Because our catalog consists of both physical, hand-built goods and non-tangible digital assets, the following policies apply.
Our operations are based in Rotonda West, FL, and all returns are processed through our Florida facility.
1. DIGITAL PRODUCTS (DAW PLUGINS)
Due to the nature of digital software and the immediate delivery of activation keys, all sales of DAW plugins (including Guitar Army, SchizoFuzz, etc.) are final.
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Trial Period: We encourage users to review all technical requirements and system compatibility notes before purchase.
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Technical Issues: If a plugin fails to initialize or operate within a supported DAW environment, our support team will work with you to resolve the conflict. If we determine the software is fundamentally incompatible with your verified system specs, a store credit or refund may be issued at our sole discretion.
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License Deactivation: In the rare event of a refund for digital goods, your activation key will be permanently blacklisted and the software license revoked.
2. PHYSICAL HARDWARE (PEDALS, AMPS, UTILITY)
We offer a 14-day return window for our boutique hardware (e.g., FuzzBucket, ShadowStalker) starting from the date of delivery.
A. Condition for Returns
To be eligible for a return, the hardware must be in the same condition that you received it:
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No scratches, velcro residue, or physical modifications.
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Must include all original packaging, manuals, and accessories.
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Units that have been opened, tampered with, or modified by the user are not eligible for return.
B. Return Shipping
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You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
C. Restocking Fee
All hardware returns are subject to a 15% restocking fee. This fee covers the cost of bench-testing, re-certifying, and re-packaging the unit for resale as “B-Stock.”
3. WARRANTY AND REPAIRS
Our hardware is built for the grind, but components can fail.
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Limited Warranty: We offer a 1-year warranty against defects in manufacturing and assembly. This covers internal component failure and workmanship.
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What is NOT Covered: This warranty does not cover damage caused by using incorrect power supplies (e.g., over-voltage), physical abuse, liquid spills, or unauthorized repair attempts.
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Repair Service: Out-of-warranty repairs are available for a flat labor fee plus the cost of parts.
4. REFUND PROCESS
Once your return is received and inspected:
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We will send you an email to notify you that we have received your returned item.
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We will notify you of the approval or rejection of your refund based on the unit’s condition.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. EXCHANGES
We only replace hardware if it arrives defective or damaged during initial transit. If you need to exchange an item for the same model, contact us at the address below to initiate a “Dead on Arrival” (DOA) claim.
6. CONTACT INFORMATION
To initiate a return or warranty claim, please contact our support desk:
GadgetGuy Industries, LLC
Rotonda West, FL
Email: info@gadgetguyindustries.com
Website: gadgetguyindustries.com
Last Updated: April 23, 2026
